FAQs

FAQs about Ponsonby Backpackers

Where is Ponsonby Backpackers Located?
Ponsonby Backpackers is located a leisurely 20 minute walk or 5 minute bus trip from Auckland CBD. With a bus stop directly outside the hostel the centre of Auckland is never far away, however Ponsonby offers a huge selection of bars, clubs and shopping all within a few minutes walk. You can view our detailed location on our Contact page.

What do your guests think of Ponsonby Backpackers?
We are very proud of our hostel and we believe this is reflected in our very high rating on major review sites. We offer exceptional value and comfort and coupled with a fantastic location and welcoming hosts we truly believe we are one of the best backpackers hostels in New Zealand. Our guests seem to think something similar, view their reviews here: Trip AdvisorHostel WorldHostel Bookers. We were also awarded the “No1 Hostel in Auckland” by Backpackers Guide New Zealand 2015.

I am starting my New Zealand trip in Auckland, can I book trips for the rest of my stay in New Zealand?
We have experienced, travelled staff who can provide you with tips and help with your trip around the beautiful countryside that New Zealand has to offer. From our hostel you can book trips all across New Zealand, hire a camper van or just get advice about what to do and where to go as you travel on from Ponsonby Backpackers.

When is check out time and what are your opening hours?
Check out is 09.45am and we are open seven days a week from 8am until 10pm.

What does Ponsonby Backpackers have to offer in terms of amenities?
We offer a huge array of amenities, you can expect: free linen and covers, 2 common areas, a large garden with BBQ facilities. For a full list of our facilities view our amenities page.

Does Ponsonby Backpackers cater for large groups or families with children?

We regret that our hostel is too small to cater for groups larger than 5+ but please contact us to see if we are able to get you in. I am afraid we are not a child-friendly hostel and only accept 16+ with valid ID, under 18 must be accompanied by an adult.

Do I need ID to check in at your hostel?

All guests require a valid photo ID on check in, this must be either a passport, driver license or valid ID card with your picture.

Can I view some images of your hostel?
We have a photo gallery on our site and we regularly upload photos to our Facebook page. We would like you to like us on Facebook!

Do you have bike storage ?
If you have your own bike with you, it can be safely secured to the building out of site.

What is your hostel cancellation policy?
Bookings can be cancelled free of charge up to 48 hours before your booking. Any cancellation made within 48 hours of your booking will incur charges for the first night. Hostelbookers and hostelworld deposits are non-refundable.


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